The benefits of lead management software are felt throughout any customer related role of a business. Lets walk through which features bring teams together to experience this benefit.
The effective use of lead management software is arguably as important as strong sales collateral and lead generation tools. Why? Because the value of the leads come from closely managing the engagement, in anticipation of turning it into a sale.
According to Hubspot’s analysis, 65% of businesses find it challenging to generate traffic leads for their business. Leads are the lifeblood of any business, but let’s face it, generating leads is no easy task. With this in mind, putting effort into the management of leads you have generated is simply a no-brainer, and an essential part of successful business growth.
So, what are the lead management tool benefits?
Sharper insights and report analysis
Regularly monitoring your leads is essential. And lead management software provides reporting and analytics capabilities to do just that. Being able to understand the customer journey and create multiple dimensions of each stage of the buying process to enhance your sales process will allow you to form key steps on how to continually better the customer journey for your leads.
Prioritises your lead call
Having the ability to prioritise your leads based on historical data of which leads convert the best will reduce how long it takes to turn a lead into a customer and speed up most stages of the buying process. This is of major benefit to any team member with a sales-focused role because engaging with leads who are more likely to buy increases sales engagement on both sides. All this information is right there in your lead management system, which provides a smoother journey for sales and account management to achieve their targets.
Back in the day, forecasting was done manually on Excel spreadsheets – and in plenty of organisations it still is. Don’t get me wrong, there’s nothing wrong with this, but there are plenty of tools to make this process more efficient and accurate in real-time.
One of the key lead management software benefits is being able to forecast revenue in real-time as leads move through the sales process. And you can also forecast the conversion capability that’s customisable to your business. Letting the platform calculate this is much better than creating another formula in Excel that isn’t interconnected to any notification system, and it can let team members know in real-time.
One of the most obvious lead management system benefits is having a feature to automatically score your leads based on their lead journey. This means that, by the time they’ve gone through that process, you can immediately identify the highest quality leads. Lead nurturing assigns a pre-defined score based on the engagement of the lead, and each score is usually weighted in relation to each touchpoint. This removes the manual strain, saving your business many tens of hours per month and optimizing your communication toward the highest quality leads first.
Lead nurturing is the action of developing leads from people who are interested in your offering to people who are ready to make a purchase. This process keeps leads engaged by delivering the most suitable content (like guides, e-books, or seminars), usually by email, to fit the profile of the lead. If carried out successfully, lead nurturing can turn leads into brand advocates even before they buy.
Personalises your customer interaction
This feature in lead management software can provide a tailored approach dependent on where your leads have interacted with your online presence, enhancing the lead’s experience. Personalising the different points your leads interact within your business will establish a stronger brand connection in the lead’s perception as the information provided met the lead’s needs.
Automation and productivity
Think this all sounds great, but can’t help wondering how you’re going to keep up with all these different lead management software features? Don’t worry! After setting it up correctly, all the above can be completely automated and all you have to do is sit back and watch your leads travel through the customised journey you’ve set up.
At the end of the day, a successful business runs on clear communication to their target audience, and grows when enough of these people turn from leads into customers. Lead management software benefits the businesses at all stages of growth, setting you up for success by enabling you to keep a close eye on your leads at all times. This will give you the opportunity to provide the best experience possible, from sending your leads the most valuable content through the most relevant channels, with the potential of turning them into advocates even before they’ve made a purchase.